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Question 1

What is Mugato?

Answer

Mugato is an agentless IT infrastructure discovery and service dependency mapping platform. It discovers every server, application, process and dependency in your environment, groups them into business application services and keeps that map current without installing software on any endpoint. Everything it observes is kept as history at minute-level granularity, so you can see how your environment looked at any point in time. Mugato was founded by Michael Frandsen, a 10-time Microsoft MVP, and is headquartered in Copenhagen, Denmark.

Question 2

How does Mugato work without agents?

Answer

Mugato runs as a single collector virtual machine (VM) inside your environment. It reads meta-information through the interfaces your administrators already use: Windows Management Instrumentation (WMI) on Windows and SSH on Linux and Unix. Collection is read-only, and the collector only connects outbound to your dedicated Azure backend. Nothing is installed on any endpoint, and deleting the VM removes every trace of Mugato.

Question 3

What is service dependency mapping?

Answer

Service dependency mapping groups infrastructure into the application services it supports, maps the dependencies between those services and links them to business capabilities. Dependency mapping alone shows that server A talks to server B. Service dependency mapping shows, for example, that the 27 servers behind your ERP rely on a shared database cluster and which business services stop if it fails. Mugato delivers both from the same collection.

Question 4

How does Mugato show the blast radius of a change or outage?

Answer

Mugato shows the blast radius of any server, database or application service: every component upstream and downstream of it, and the business application services that would be affected if it changes or fails. Line thickness shows how tightly components are coupled, based on how often and how much they communicate, so you can see what must change or move together. When a shared component fails, Mugato identifies every affected service from the dependency map, turning dozens of parallel investigations into one. Affected cause analysis goes further: start from any finding, such as a misconfigured server, and see everywhere else the same condition exists.

Question 5

How is Mugato different from IT asset management and discovery tools?

Answer

Asset management and discovery tools tell you what you have. Mugato also shows what each server does and what depends on it. It observes every running process and connection, groups servers into application services automatically and updates that map. Because it uses no agents and no fingerprint library, custom software and undocumented dependencies are included from the start.

Question 6

What are Mugato's temporal datasets?

Answer

Mugato records your infrastructure as a timeline, not a snapshot. Every process, connection and utilization reading is kept at minute-level granularity and, by default, never aggregated or deleted, so you can rewind to any moment and compare any two points in time. Mugato also records when an expected connection didn't happen, which is how it spots services that quietly disappear. Teams use the history to verify changes within minutes, trace incidents back to the first warning sign, identify patient zero after a security breach and prove a server or firewall rule hasn't been used in 12 months.

Question 7

Is agentless collection a security risk?

Answer

No. Mugato uses the administrative interfaces your teams already use, read-only, so no new software or attack surface is added to any endpoint. Its footprint is one hardened collector VM you control. The collector accepts no inbound connections, keeps credentials locally in Windows Credential Manager and sends only meta-information to a dedicated single-tenant Azure backend. Annual independent penetration tests have come back clean for 5 consecutive years and counting.

Question 8

How long does it take to implement Mugato?

Answer

Mugato's application-service map reaches 97% confidence about two weeks after installation. Preparation takes your teams roughly 3.5 hours over one week, followed by a guided installation session. The first inventory arrives within 24 hours and dependencies over the next two days. The remaining 3% is flagged for your team to verify, and the only other manual step is naming application services, which takes about two hours per 500 to 800 servers.

Question 9

Does Mugato integrate with ServiceNow and enterprise architecture tools?

Answer

Yes. Mugato populates configuration management databases (CMDBs) like ServiceNow and Halo ITSM, including application services and dependencies. Mugato also integrates with enterprise architecture tools such as LeanIX, BI platforms such as Power BI and anything that reads SQL.

Question 10

Can I connect Mugato to AI assistants like Claude, ChatGPT or Copilot?

Answer

Yes. Mugato's Model Context Protocol (MCP) server connects any MCP-capable assistant to your own Mugato meta-information. Access is read-only and runs from inside your dedicated backend. The assistant handles language and presentation while Mugato supplies measured facts, so the same question asked in different words returns the same answer. Access is controlled by single sign-on in your own identity tenant.

Question 11

How is Mugato licensed?

Answer

Mugato is licensed as a subscription based on the servers it collects from: physical servers, virtual machines, cloud IaaS instances and Kubernetes namespaces.

Question 12

Who uses Mugato?

Answer

More than 200 enterprises use Mugato, including Fortune 500 companies. Companies using Mugato include Novo Nordisk, Allianz, DP World, Falck and DFDS. Most are in regulated industries: financial services, pharmaceuticals and life sciences, energy and critical infrastructure, telecommunications, manufacturing, defense and the public sector. Reference calls are available on request.

Try Mugato Live

full visibility, zero footprint

zero agents

Zero manual tasks

zero touch

Frequently asked questions about Mugato

What customers say about Mugato

Ready to see the
shape of your IT?

Try Mugato Live

full visibility, zero footprint

zero agents

Zero manual tasks

zero touch

Frequently asked questions about Mugato

What is Mugato?

How does Mugato work without agents?

What is service dependency mapping?

How does Mugato show the blast radius of a change or outage?

How is Mugato different from IT asset management and discovery tools?

What are Mugato's temporal datasets?

Is agentless collection a security risk?

How long does it take to implement Mugato?

Does Mugato integrate with ServiceNow and enterprise architecture tools?

Can I connect Mugato to AI assistants like Claude, ChatGPT or Copilot?

How is Mugato licensed?

Who uses Mugato?

What customers say about Mugato

Ready to see the shape of your IT?

Ready to see the
shape of your IT?